Online Purchase Policy

Privacy Policy:

We use customer information obtained from this site to serve our customers, and for no other purpose. We have never and will never sell or release any personal information to any outside person or company unless required by law.

Credit/Debit Card Security:

Depending on the particular product purchased, Customer orders are placed through PayPal or through WorldPay US, Inc. These third parties receive and process card data independently, and never transmit that data to Laser One. Since Laser One never receives customer credit or debit card information from online transactions, there is no risk of data loss by Laser One.

Correction of Customer Errors:

Customer errors in online orders cannot be corrected online. In case of an error in an online order the customer should call Laser One during business hours at (973) 702-0500 to request a correction, or send an email to ecommerce@laser1.us. Requests should include the online transaction number to assist in identifying the particular transaction. For online booking of scheduled events, requests must be made before the day of the event; for online gift card purchases, requests must be made (i) if the customer requests delivery by mail, before the gift card is mailed to the customer; or (ii) if the customer requests a receipt by e-mail allowing gift card pickup at Laser One, then before the pickup.

Correction of Errors by Laser One:

To correct an error made by Laser One, customers should call Laser One during business hours at (973) 702-0500 to request a correction, or send an email to ecommerce@laser1.us. Requests should include the online transaction number to assist in identifying the particular transaction.

Refund Policy:

For events cancelled by Laser One for any reason, Laser One will refund all money paid by the customer for the event. Laser One will have no further liability to disappointed customers, and in particular will not be liable for consequential or incidental damages. If for any reason a customer fails to attend an event purchased online, Laser One will issue store credit by way of a gift card for the entire price paid by that customer. If a customer attends an event with fewer people than the customer paid for online, Laser One will issue store credit by way of a gift card for the unused portion of the price paid by that customer.